Most people own a mobile phone, and they carry it with them wherever they go, so text messages provide a convenient, immediate form or communication with your customers.
Text Reminders have been shown to significantly reduce no-shows. When a customer misses an appointment, it is not only frustrating, but is costing you money. In a busy organisation, those no-shows also have taken up an appointment time that another customer would have gladly taken.
On-line appointment software, such as BizDiary can send automated appointment reminders, resulting in significant savings in administration time, and the cost of calling customers.
Using online text messaging is also significantly cheaper than manual options.
Customers can also confirm appointments automatically by simply replying "Yes" (or any similar variation). You can also have replies go straight to your email.
Most customers love getting a text reminder for appointments. It is not as invasive as a phone call, and they can view it at their convenience and refer back to it when needed.
With a well-designed appointment system, like BizDiary you can also turn off individual text reminders for those who do not require them.
“Life is too complicated not to be orderly.”
– Martha Stewart
Appointments, Events, To-Do List, SMS reminders.
From $12.95/mo. Free 30-day trial.